RIGHTS, OBLIGATIONS AND RESPONSIBILITIES OF THE PARTICIPANTS
The Store may contain links or indications regarding other websites owned and operated by third parties. The Company does not operate or control and therefore has no responsibility for any information, product or service contained on such sites. Therefore, for any problem encountered when visiting or using them, you should contact directly the legal representatives of these websites, who are responsible for the provision of their services. The Store may, for any reason and without notice, change these Terms but will make every effort to indicate any changes to these Terms by a notice on the home page. Users’ continued use of this website after the effective date of any changes to these Terms will be deemed to be accepted by users of such changes.
The Company makes no representation that the information contained in the documents and notices published on this server is appropriate for any purpose. Any such document and related graphics are provided “as is” without warranty of any kind.
The Company is not responsible or liable for any damage (including compensation for moral damages) resulting from failure to provide support services.
By using the Store, the User declares that he/she agrees that the use is at his/her own risk and acknowledges that, although the Company makes every effort to provide high-quality services, it is not possible to guarantee that there will be no interruptions in use or errors in the content of the Store. The photos of the goods are indicative. The user may examine the goods in the Company’s physical stores, subject to the proviso that the availability of a code may vary from store to store.
The user of the Store (which includes any person who uses the Store, with or without rights of use, with or without connection, as well as anyone who is legally liable for the actions of a third person using the Store, e.g. the legal guardian or the legal guardian of a minor) declares that he/she is legally capable of entering into a contract with the Company through the Store, as well as to use the Store under the terms and conditions stated herein. Also, as long as the use of the Store is made after logging in with the User’s login details, he/she accepts that he/she is personally and financially responsible for any use of the Store, even if the use of the Store is made by others, e.g. persons staying with him/her. The registered User agrees to prohibit any use of the Store by minors using his/her account or name.
The user is free to use the Store in accordance with these terms and conditions, the law and morality. The responsibility for the contents of the transactions rests solely with the User. The Company does not exercise any kind of correction or intervention on the data transmitted by the User, who must correctly fill in the fields in the online contact forms.
The User agrees and undertakes not to use the Store for:
a. Sending, publishing or transmitting in any way any content that is or may be considered for any reason immoral (offensive to morals, social values, minors, etc.) or illegal or, in general, offends, harms or damages the Company or any third party and their legal rights,
b.Post, publish or transmit in any way any content to which users do not have a right to transmit under law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), as well as any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties or that contains bad software for the purpose of interrupting, damaging, destroying or equipping the operation of any computer software or hardware,
c. Any other intentional or unintentional violation of applicable law,
d. Any collection or storage of personal data about other users.
Without prejudice to any other right of the company, any use contrary to the above may result in the termination of the services provided without any notice. The User agrees that the management, employees, partners and shareholders of the Company shall not be liable for any breach of the above obligations by the User.
For the conclusion of a contract with the Company (e.g. purchase of goods) through the Store, registration at the Store (using a “user name” and “password”) is not required. During the purchase process the user will be asked to login (if already registered) or to indicate the details to which the goods will be shipped. If the user wishes, he/she can either provide a password, and thus his/her details will be stored for future transactions, or he/she can choose not to provide a password, in which case in future transactions he/she will have to re-enter the relevant details.
Registration requires only your full name, mailing address, contact telephone number and e-mail. This information remains strictly confidential, in accordance with the detailed information in the paragraph of this document concerning Personal Data.
Orders are placed in writing via the internet by filling in and sending the relevant form available in the Store. The contract is completed when the user receives an update of the order status with the indication “It has been sent”. Other updates on the status of the order are displayed on the User’s screen and sent by e-mail to the contact e-mail address registered by the User. During the processing of each registered order, the stock availability of the ordered products is confirmed. In the event that the availability or delivery time differs from that indicated on the page of the goods, the user will receive a relevant notification.
Before sending the order, the user, in addition to knowing the terms of the present, takes note of the following information:
a. That the user’s contracting party is the Company, the full details of which are set out herein,
b. The main characteristics of the goods ordered,
c. The total price of the goods, including VAT and any other charges and, where applicable, all additional charges for shipping, delivery or postage and any other charges,
d. The arrangements for payment, delivery, performance, the time within which the Company undertakes to deliver the goods,
e. That the user may submit any complaint in any way, in particular by telephone at (+30) 210 33 10 601 or by e-mail at email@example.com and that the Company, after examining the complaint, will contact the user as soon as possible,
f. that, given the use of the Internet as a means of distance communication for the conclusion of the contract, there is no charge to the User by the Company for the use of the Shop,
g. That the User has the right of withdrawal in accordance with the conditions, deadline and procedures for exercising the right set out below,
h. That the Company shall be liable for actual defects and lack of agreed qualities in accordance with Articles 534 et seq. of the Civil Code and that the Company shall provide further commercial warranty and after-sales support services to the User, in accordance with the terms stated below,
i. The operation of the store is governed by the use of the current Code of Conduct of the Hellenic E-Commerce Association, to which the user may also address any complaint or request for redress.
The Company bears no responsibility and does not cover differences in the prices of products purchased from a physical store of the Company and the user subsequently found out that there was a lower price in the store or vice versa.
Any product offers are valid until stocks are exhausted.
The Company is not responsible for any errors in the characteristics, photos and prices of products listed in the Store and cannot ensure that there will be no errors from any cause when entering and/or updating the characteristics and/or price of a product. For this reason, in the context of good faith, if the User finds that good is offered at an unusually low or high price in relation to its market value, before proceeding with the order, he/she must contact the Company by e-mail at firstname.lastname@example.org.
The Company provides the possibility of ordering goods available through the Store or picking up the goods from the Company’s physical stores in Greece at the link to the Company’s network of physical stores https://www.mikromou.gr/. The user has the opportunity to select through the Store the product(s) he/she wishes to purchase and the store of receipt of the purchased product by paying the purchase price by cash or card, upon receipt of the goods at the physical store he/she has selected. The said order will be valid from the moment the user receives an informative e-mail or SMS about the dates of receipt of the order from the physical store and for as long as indicated in the said e-mail or SMS. If the user does not come to the store and pay the price within the aforementioned period, the order will be cancelled, without the Company be liable for this reason. If the user makes improper use of this option (e.g. repeated orders without receipt from the store), the Company may reject and refuse the order.
In accordance with Directive 2013/11/EC, which was incorporated in Greece by means of Directive 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the single pan-European platform for electronic dispute resolution (EDR platform). To make use of it click here.
4. INTELLECTUAL PROPERTY RIGHTS
The Store contains intellectual property material owned by the Company and protected by law. All contents of the Store are the intellectual property of the Company (or third parties contracted with the Company) and are protected by Greek and international law. Any copying, reproduction and retransmission of the material is prohibited without the written permission of the Company. In particular, the copyright of the content of the Store, including, without limitation, all documents, files, texts, texts, images, graphics, components and code contained therein, as well as the general image of the Store, are the intellectual and industrial property of the Store, unless otherwise specified and are protected by the relevant provisions of Greek Community and international law. The appearance of this material in the Store does not, in any case, imply the transfer or assignment of a license or right to use it.
The Shop authorizes users to copy and print extracts or documents from this website (except for content held by a third party and designated as such) for non-commercial use on their part, since any copy or extract of these documents or pages obtained retains all copyrights or other proprietary notices and any disclaimer contained therein. Except for this limited license, nothing in the Store shall be construed to warrant any other right or license with respect to any copyright, patent or trademark of the Store and the Company or any third party. All Store logos and trademarks may not be used or reproduced without the prior written consent of the Company. Unless otherwise specified, copying for commercial purposes, modification or reproduction of part or all of the contents of this website in any form based on it and/or its contents, or incorporation into other websites, electronic retrieval systems, is prohibited. No link to the Shop may be included in any other website without the prior written consent of the Company.
5. INVOICING – PAYMENT
Users can be invoiced either with a retail receipt, delivered on the delivery receipt of the goods or with an invoice if the user is a freelancer or a commercial enterprise.
For product shipments within Greece, the user can choose as payment method cash on delivery, bank deposit, credit card or PayPal. In the case of cash on delivery, the user is obliged to pay the total amount to the post office or the courier employee who will deliver the parcel. In the case of the credit card option, a corresponding charge will be made to the user’s card account.
Transactions made with a credit card through the Store will appear on the user’s credit card account with the reason “mikromou.gr”. In the event that it is proven that a third party’s credit card has been used fraudulently through no fault of the User, this charge may be cancelled upon request to the Bank that issued the credit card, which must investigate the complaint. For this reason, any aggrieved third party must, as soon as it becomes aware that such an event has occurred, inform the issuing bank in order to cancel the credit card and prevent its use by unauthorised persons.
In both cases, a refund is given if the user decides to return the product. In cases of cash on delivery the user receives a day’s cheque, in cases of purchase via credit card the card is credited immediately, while in cases of purchase via PayPal, the money is credited to the user’s Paypal account.
Shipments of products outside Greece are made only by courier and credit card charge or via PayPal.
TRANSFER OF OWNERSHIP AND RISK
The goods can be shipped by the Company anywhere, to the place indicated by the user in the order form. Shipping costs depend on the total weight of the order, the shipping method and the country of destination.
The exact shipping costs are automatically displayed in the shopping cart and there is a choice of alternative shipping or pickup methods.
The Company will make every effort to ship the products within Greece within 1-3 working days (Monday to Friday) for deliveries by courier and within 8-10 days for deliveries by post. Deliveries outside Greece are made only by courier and the time required varies depending on the country of delivery. The maximum delivery time cannot exceed 30 days.
The Company shall not be liable for delays in performance (including delivery) due to circumstances beyond the Company’s control or due to force majeure and therefore the Company is entitled to an extension of time for performance. Force Majeure means any event outside the Company’s sphere of control that could not have been foreseen and prevented and which results in the Company’s inability to perform, in whole or in part, any of its obligations under the Contract. If such events last for more than one month, the contract may be terminated by either party without compensation.
In any case of delay in delivery beyond the agreed time, the user must request the Company to deliver the goods within an additional period of time commensurate with the circumstances and only in the event that the goods are not delivered within this additional period of time, the user is entitled to terminate the contract. The above shall not apply if delivery within the agreed period is important, taking into account all the circumstances surrounding the conclusion of the contract, or if the user has informed the Company, prior to the conclusion of the contract, that delivery is required on or by a certain date. In such cases, if the Company fails to deliver the goods at the time agreed with the user, the consumer is entitled to terminate the contract immediately. Once the contract has been terminated, the Company must return, without undue delay, all money paid under the contract.
Ownership of the goods is transferred after full payment of the price. The risk of loss of or damage to the goods shall pass to the user when he or a third party designated by him and other than the carrier has acquired physical possession of the goods. However, the risk shall pass to the User upon delivery to a carrier if the user has requested that the goods be transported by a carrier of his choice and this has not been offered by the Company (without prejudice to the user’s rights against such carrier).
In the event of the Company’s liability for an actual defect or lack of agreed quality of the goods, the user is entitled, at his/her option, a) to demand, without charge, the correction or replacement of the product with another one, unless such an action is impossible or requires disproportionate costs, b) to request a reduction of the price or c) to withdraw from the sales contract, unless it is a minor actual defect. In order for a property to be considered as agreed, it must be agreed in writing. If the buyer chooses to have the product corrected or replaced, the Company must make the correction or replacement within a reasonable time. The above rights of the user shall expire after two years for movable things.
The Company provides a commercial guarantee of good operation and free repair on the privately-owned service, which ranges, depending on the goods, up to 2 years from the acquisition of physical possession of the goods. The warranty offered on each product is indicated in its detailed description. After the warranty period has expired, repair services are offered at very reasonable charges for the lifetime of the product. The Company does not provide a warranty, nor does it guarantee protection for suitability of the sold product for any particular purpose.
The commercial guarantee covers the free repair of the goods (labour and spare parts) from normal use. Damage caused by incorrect handling, force majeure and generally damaging external factors is not covered. The user shall bear the cost of transport to and from the repair workshop, whose visit to the user’s premises shall be charged extra. The guarantee does not apply in the event of an intervention by an unauthorised technician. We inform you that mikromou.gr bears no responsibility for any damage and damage to the products after use and in no case is not obliged to replace them. For product replacement and any form of product repair, only the dealership itself is responsible.
8. RIGHT OF CANCELLATION, RIGHT OF WITHDRAWAL AND RIGHT OF REPLACEMENT
The user may, using any means of communication, cancel an order placed by any means of communication so that it is not executed, provided that it has not already been executed (orders that are in the “Pending” or “Processing” or “In Progress” stage).
The user may, within 14 calendar days from the delivery of the goods to the user (or delivery to a carrier chosen by the user other than the one offered by the Company), withdraw from the contract concluded with the Company (i.e., for all goods of each order). The Company will in this case refund to the User all the money received from him (by crediting his debit/credit card account or via PayPal, if he used it for the transaction, otherwise by a day’s cheque sent by post) – in any case, no costs will be charged for such refund – including, where applicable, the delivery costs (excluding additional costs due to any choice of the User to use a delivery method other than the cheapest standard method of delivery). The user shall, in such case, return the goods to the Company by any means of his choice and at his own expense, without undue delay and in any event within 14 calendar days of the day on which he has declared his withdrawal from the contract. The user shall only be liable for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the goods. Simply put, the goods must be in a condition such that they can be resold, so you can try the goods, but not use them. The special label of mikromou.gr and the labels of the product have not been removed or damaged in any way. No parts have been removed from the bracelet to fit the user’s wrist or any kind of modification has been made anywhere. For reference, if you purchased a watch, you can try them on at home, but not wear them outdoors. The returned goods must, in addition, be exactly as they were before the sale with the replacement tag worn on, in their complete original packaging (box, nylon, foam, which should not have any tears or damage/alterations) and with all the contents of the original packaging (instruction, features and warranty forms, connection cables, installation software, etc.). The Company is entitled to delay the refund until it has received the goods back or until the user provides the Company with proof that he has sent back the goods, whichever occurs first. The user may return the goods himself to the Company’s head office or any physical store of the Company. Goods that were sold with an additional gift must be returned with the additional gift, otherwise, the value of the gift will be deducted from the amount returned. Otherwise, the applicable provisions of Law no. 2251/1994 on withdrawal.
For all Smartwatch products in case of activation, the return of the product cannot be accepted
Alternatively, if the user does not wish to withdraw from the contract, he/she is entitled, within the same withdrawal period (14 days from delivery, etc.), to replace any goods of the order with other goods in the same condition, without, in this case, being charged (the user) with new shipping costs.
The above applies to orders placed through the online store, by telephone or any other means of written communication, even if you have chosen as a delivery method pickup from a specific store. For purchases made through our network of stores, you can only be replaced with another product and not refunded.
The rights of cancellation, withdrawal or replacement should not be confused with the case of defective goods, as these are covered by their respective warranties and the brands’ official agencies are responsible for their replacement.
The Company, through its online stores, uses your e-mail address, if you give your consent through the special registration fields, for the advertising of its products and services. You have the right to access your personal data held by mikromou.gr and the details of your consent, in accordance with the provisions of EU Regulation 2016/679 and the relevant applicable National Law.
The newsletter is sent only to subscribers who have opted to receive it and is fully compatible with the mailing regulations. Mikromou.gr provides subscribers of the Newsletter service with the possibility to unsubscribe from the mailing list. When a subscriber chooses to unsubscribe from the mailing lists, his/her email is permanently deleted. The emails of subscribers to the Newsletter service are used exclusively for this purpose and for no other purpose. The newsletters that the public receives by subscribing to the mailing lists are the intellectual property of mikromou.gr and are therefore protected by the relevant provisions of Greek law and international conventions. mikromou.gr reserves the right not to subscribe a person to the mailing lists or to remove him/her from them.
10. PERSONAL DATA
We only collect personal information in relation to you if you choose to provide it to us. We do not share any personal data with third parties for their own commercial use unless you have expressly given us permission to do so. Please review this Statement to learn more about how we collect, use, share and protect information online:
a. Information collected
Our store generally uses two ways to collect personal information online: Information we receive
- Personal information: You can visit our website without providing any personal information. We may collect your personally identifiable information (such as name, address, telephone number, e-mail address and other personal information) only if you choose to provide it to us.
- Aggregate Information: In some cases also, we remove personally identifiable information from data you have provided to us and keep it in aggregate form. We may also combine this data with other information to create anonymous, aggregated statistical data (e.g., number of visitors, domain name of the Internet service provider) to help us improve our products and services.
b. In addition, by using the Store, the user acknowledges that when entering into contracts through the Store it is necessary to provide certain information related to Personal Data, which will be processed and incorporated into files, which have been previously notified to the competent authority and for which the Company is designated as a Data Controller. The Company does not collect Sensitive Personal Data (e.g. age), unless requested by the User for commercial reasons (e.g. ten-year age range, for the purpose of selecting a cosmetic intended for the specific age group).
The collection and processing of Personal Data is aimed at recording the contractual relationship with the Company, controlling, improving and adapting to preferences and choices regarding goods and sending by electronic or traditional means administrative, technological, organizational and/or commercial information about the Company. The user has the right to access the file at any time and to request the correction or deletion of any data concerning him/her.
The Company guarantees the confidentiality and security of Personal Data, however, it may disclose to the competent Public Authorities Personal Data or any other information held or accessible through its systems, if required by any applicable provision of law. The User warrants and bears the responsibility for the truth, accuracy, validity, authenticity, relevance and relevance of the Personal Data he/she discloses to the Company.
The Company, subject to the express consent of the user, provides the possibility for users to be informed about new goods available on the market and other possible offers, payment arrangements, etc. by sending promotional – informative messages to their e-mail or postal address or by telephone. In any case, the user may stop receiving advertising messages at any time. When the user sends any request to the Company, the information provided therein is confidential and will be used only for the requested action. The content is not transmitted to a third party except to the directly interested recipient and to a legal authority, if requested by the Company or in the event that the content of the message is offensive or harmful to the Company or third parties whose interests the Company must protect (third party users, suppliers, etc.).
c. Your choices
You have various choices in relation to your use of our website. You can choose not to send any personally identifiable information by not entering such information in any field on our website and by not using any available personalised service if any. If you choose to submit your personally identifiable information, you have the right to view and correct and/or delete that information at any time by accessing your application. Some websites may ask you for permission for certain uses of your information and you can either agree or refuse to these uses. If you choose certain uses or communications, such as sending electronic newsletters, you will be able to opt-out at any time by following the instructions provided in each communication. If you decide to unsubscribe from a service or communication, we will ensure that your data is removed immediately, although we may ask you for additional information before proceeding to fulfil your request.
As described below, if you wish to prevent cookies from being received so that you cannot be identified when browsing our websites, you can set your browser to refuse to receive cookies or to notify you each time they are sent to you.
Our store uses technology and security measures, rules and other procedures to protect your personal data from any unauthorized access, misuse, disclosure, loss or destruction. To ensure the confidentiality of your data, www.mikromou.gr also uses firewalls and password protection programs in accordance with international market standards. It is, however, your responsibility to ensure that the computer you are using is sufficiently secure and protected against dangerous software such as Trojan horses, viruses, etc. You should be aware that without adequate security measures (e.g. secure configuration of your browser, up-to-date virus software, effective firewall, not using software from dubious sources, etc.) there is a risk that the data and the passwords you use to protect access to your data may be disclosed to unauthorised persons.
e. Links to other websites
Our website may contain links to a number of websites which may contain useful information for our visitors. This Privacy Statement does not apply to these websites, and we encourage you to visit them directly to learn about their privacy policies.
f. Declaration on the confidentiality of minors
Our website is directed to an adult audience. We do not collect personally identifiable information from anyone who we know is under the age of 18 without the prior verifiable consent of their legal representative. The legal representative has the right, upon request, to see what information was provided by the minor and/or request that it be deleted.
g. Updating the privacy statement
From time to time, our Store may revise the content of the online privacy statement. These changes will be immediately reflected on this page, which we ask you to visit frequently. Your continued use of our website will indicate your consent to the use of the new information.
h. How to contact our store
To ask us any questions or if you wish our Store to change or modify your profile, please contact us in writing at the following address: BAKA MARINA, Megalou Alexandrou 14, 511 00, Grevena.
i. Automatically collected Information
Certain types of information are automatically collected whenever you interact with our websites and through certain emails we exchange. The automatic technologies we use may include, for example, web servers/IP addresses (web server logs), cookies and web beacons.
11. OTHER TERMS
Personal data protection is governed by the principles of EU Regulation 2016/679 and the relevant applicable National Law.
The use of the Store and any contract concluded through it is governed by Greek law, in particular the laws regulating issues related to e-commerce, distance sales and consumer protection, and is subject to the exclusive jurisdiction of the courts of Athens, by express extension of jurisdiction.
Any of the above terms that are contrary to the applicable legislation, shall automatically cease to apply, without in any way affecting the validity of the other terms. If any part of a contract concluded through the Shop is found to be invalid or unenforceable by a court decision, the remainder of the contract shall continue in force.
The Company may enter into an agreement to delegate its obligations to a suitable third party. Otherwise, no party shall be entitled to assign or transfer its rights or obligations.
All notifications must be made in writing by hand or by post.
In case of use of the shop from another country outside Greece, the user is obliged to comply with the legislation of that country.
The above terms constitute the entire agreement with the Company, which reserves the right to modify or renew or delete all terms herein without notice. Such amendment or renewal will be effective upon notification of any change herein.
Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the electronic communications sector (Law 3471/2006 , as amended) and the decisions of the Personal Data Protection Authority (Hellenic Data Protection Authority).